Order Processing
Orders are processed in the order they are received. Processing times may vary based on product availability, order volume, and verification requirements.
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST.
Orders placed outside business hours, on weekends, or during holidays begin processing the next business day.
Once an order is processed, you will receive an email confirmation with your tracking and order details.
Shipping, Carrier Performance & Liability
Carriers: Peptide Oasis may ship using USPS, UPS, regional carriers, or other transportation providers. Once a properly addressed package is handed to the carrier, Peptide Oasis does not control carrier operations or delivery performance.
Delivery Estimates: All delivery dates are estimates and are not guaranteed unless expressly stated by the carrier.
Accuracy of Shipping Information: Peptide Oasis is not responsible for delays, non-delivery, returns, or losses caused by incorrect or incomplete shipping information provided at checkout. This includes inaccurate addresses, apartment numbers, ZIP codes, recipient names, or delivery instructions.
Carrier Performance: Weather, routing decisions, scanning delays, and delivery attempts are fully managed by the carrier. Peptide Oasis is not liable for carrier-related delays or disruptions once the package has been tendered.
Reshipments: Any reshipment required due to inaccurate or incomplete information provided by the customer may require new product, packaging, handling, and shipping charges.
Returns & Final Sale
No Returns: For safety reasons due to the nature of our products, all sales are final and we cannot accept returns.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact Peptide Oasis customer support within 3 days of delivery. Please provide your order details along with photos of the issue so we can assist promptly. Approved replacements will be shipped at no additional cost.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Peptide Oasis is not responsible for lost or stolen packages. Customers may need to file a claim directly with the carrier.
Contact & Support
For questions regarding shipping, returns, or exchanges, please contact Peptide Oasis customer support at support@peptidesoasis.com (Monday–Friday, 9:00 AM – 5:00 PM CST).